Refund Policy

At your 100% satisfaction is our main goal. If you are not delighted with your Chile Crisp purchase we will exchange, issue a store credit, or refund your money; 100% Guaranteed!

If you are unsatisfied with your Chile Crisp product(s) for any reason, you have 30 days after receiving your item(s) to request a return. Credit will be issued for product(s) returned in unopened condition, less any shipping expenses.

If upon receiving your order there is any damage or if there are shortages, please contact us immediately at so we can make the proper arrangements.

To start a return, you can contact us at Once accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at